Today, quality transcription is essential for extracting relevant information and implementing strategic actions, such as improving the customer experience and detecting trends. Beyond simply minimising errors, effective transcription means precise adaptation to the specific context of each brand. At uh!ive,…
In a world where electronic transactions play a central role in our daily lives, the security of payment card data has become a major concern. It is in this context that the PCI DSS, an acronym for “Payment Card Industry…
In this new post, let’s talk about the actual implementation of core principles of the event driven architecture. Topology The topology describes how the bus is implemented on the message broker. As a message broker, we chose RabbitMQ for its reliability record and ease…
In the previous post of this series, we explained why we ditched our old architecture based on synchronous REST services for a completely asynchronous event-driven architecture. Today, we address the core design principles that were crucial in the success of this enterprise.…
At Allo-Media, like many other businesses, our value chain looks like a pipeline: we collect conversations (mainly through phone) sent to us by our customers, we transcribe them, we tag the transcripts with named entities, we anonymize both the transcript and…
Currently at Allo-Media, we use Elasticsearch in its general workflow which is to create an index and store documents holding our phone call audio transcripts metadata, and then allowing to search through these documents given some business criteria like: “Give…
It’s often claimed that Elm developers should avoid thinking their views as stateful components. While this is indeed a general best design practice, sometimes you may want to make your views reusable (eg. across pages or projects), and if they come with…
The output of speech-to-text systems are entirely made of words, without punctuation or capitalization. This makes visual scanning for numbers quite cumbersome, especially in transcriptions of real life dialogues as they also contain a lot of gibberish words — like…
Industrialization is one of the most challenging problems for a start-up like ours. In fact, the research world doesn’t have the same priorities concerning time and cost optimization. Whereas, industry is limited by these factors. And this matter struck us…