Today, quality transcription is essential for extracting relevant information and implementing strategic actions, such as improving the customer experience and detecting trends. Beyond simply minimising errors, effective transcription means precise adaptation to the specific context of each brand. At uh!ive,…
MRCPv2 (Media Resource Control Protocol) is a set of standards used in the field of ASR (Automatic Speech Recognition). It enables communication between voice processing applications, voice resource servers and telephone client tools, standardizing interactions and facilitating the integration of…
The customer experience is at the heart of every service-oriented company. However, to deliver a quality experience, it’s essential to consider the customer’s calling intent. Each call may be motivated by different needs, previous or potential problems with products, and…
Evaluating the quality of the relationship between an advisor and a customer is a constant preoccupation for companies keen to offer exceptional customer service, on a par with the quality of a product or the ease of use of its…
In a world where electronic transactions play a central role in our daily lives, the security of payment card data has become a major concern. It is in this context that the PCI DSS, an acronym for “Payment Card Industry…
In this new post, let’s talk about the actual implementation of core principles of the event driven architecture. Topology The topology describes how the bus is implemented on the message broker. As a message broker, we chose RabbitMQ for its reliability record and ease…
In the previous post of this series, we explained why we ditched our old architecture based on synchronous REST services for a completely asynchronous event-driven architecture. Today, we address the core design principles that were crucial in the success of this enterprise.…
At Allo-Media, like many other businesses, our value chain looks like a pipeline: we collect conversations (mainly through phone) sent to us by our customers, we transcribe them, we tag the transcripts with named entities, we anonymize both the transcript and…
Currently at Allo-Media, we use Elasticsearch in its general workflow which is to create an index and store documents holding our phone call audio transcripts metadata, and then allowing to search through these documents given some business criteria like: “Give…
