What the customer feels. What the agent brings.
Customer emotional state confronted with the agent’s relational skills. In real time, on every call.
PRX Relational
Your calls know everything.Your surveys, almost nothing.
PRX listens to what your customers are actually saying: during the call, not three days later.
Request a demoNPS tells you what happened.PRX tells you why.
The problem
A survey sent 48 hours after a tense call mostly measures what people forgot.
The emotion was there live. And it holds everything you need to act.
Three dimensions. One single call.
PRX cross-references what the customer feels, what the agent brings, and what that predicts next.
In. Out. What happened in between.
State of mind at entry and exit, and the process-related triggers that shifted the call.
NPS without a survey. On every call.
NPS calculated without solicitation. No waiting for customers to fill out a form.
Cross-referenced sources
PRX does not work alone.
It crosses three data sources to give you a complete picture, not just an opinion.
The intelligence layer at the heart of PRX.
- Automatically detected intents and reasons
- Customer effort and call complexity
- Automated Quality Monitoring
- Products and services identified
The operational context of every call.
- Call Details and DMC
- Agent, team, site, skills
- IVR queue
- Associated CRM data
Your existing metrics, enriched.
- Csat, CES, NPS surveys
- Agent quality scorecards
- Your other business metrics
Business impact
What it changes, concretely.
No more gut-feel evaluations.
Every agent has a measurable, objective relational profile.
Quality coverage
100% of calls analyzed.
Not 5% picked randomly on a slow Tuesday. Quality is no longer a sample.
Customer satisfaction
0 churn surprises.
Friction detected in real time. Before it becomes churn.
An agent who sees their NPS impact understands why they’re doing a great job.
Their impact, visible. In real time.
The platform
One platform, four modules. All connected from the very first call.
GenAI, PRX, Enrich, Speech to Text. Each module enriches the others.
Speech to Text
Customized Speech-to-Text
- Turn voice into data
- Reliable and secure transcription
- Fast model customization
- Latency < 250ms on CPU
PRX Relational
Relational Experience
- Measure relational experience
- Listen to your customers and their emotions
- Value agent relational skills
- NPS predicted without solicitation
Enrich
Conversational intelligence
- Detect business situations
- Customizable search and filters
- Ready-to-use tags
- Quality and compliance tracking
GenAI
Generative AI augmentation
- Dynamic call summaries
- Easier analysis reading
- Automatic per-agent synthesis
- Actionable insights in real time
Reporting
Your data in your own tool.
Pre-configured views, customizable dashboards, export CSV, JSON, XLS. Connect your BI tool from day one.
CSVJSONXLS
They actually listen to their customers.
100Mcalls analyzed per year.
Every call, every emotion, every weak signal. Nothing slips through.
40%of analyses in real time.
During the call. Not in tomorrow’s report.
Your calls have things to say.
You should be listening.
First PRX insights available within your first hours of traffic.
Get started now